Watch the session: Getting ready for Agentic Commerce
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Digital Credentials for Agentic Systems
When software can act, trust has to scale

Agentic systems are moving from advising humans to acting on their behalf. MATTR Labs is exploring what this shift means for trust, authorisation, and accountability.

MATTR Labs has released a series of articles and hosted a webinar at the conclusion of the series that examines what changes when software is authorised to act — and what that means for real-world systems.

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What we're doing
MATTR Labs is exploring agentic commerce

This work is not about predicting winners or promoting specific technologies. It’s about understanding the trust infrastructure that must exist for agentic systems to operate responsibly at scale.

01

Agentic systems change who acts, when, and under what authority

02

Commerce makes these questions unavoidable because money, data, and liability are involved

03

Existing trust models assume humans are always in the loop — that assumption no longer holds
Questions we're examining
The questions agentic systems can’t avoid
Who authorised this action?
What limits applied?
What information was disclosed?
Can that authority be revoked?
Can the outcome be independently verified later?

These questions surface across every agentic ecosystem — regardless of platform, protocol, or industry.

The series
Agentic commerce and the trust layer: series

Over five weeks, MATTR Labs will publish a short series of perspectives exploring how trust needs to evolve as agentic systems scale.

Published

Agentic Commerce needs trust infrastructure, not just intelligence

For years, AI in commerce has largely been advisory: search, recommendations, comparisons, customer support. These systems influenced decisions, but humans still executed them.

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Published

Why Agentic Commerce will fragment — and why that’s not the real risk

Understanding where fragmentation is acceptable helps narrow the real problem. Once software is authorised to act, the challenge isn’t coordination between systems — it’s how responsibility is delegated, constrained, and evidenced when things go wrong.

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Published

The hard part of Agentic Commerce isn’t AI — It’s delegation

Delegation changes the trust model. When a human clicks a button, intent is implicit. When software acts on someone’s behalf, intent has to be made explicit.

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Published

Why trust can’t be hard-coded into Agentic Systems

As agentic systems scale, trust must move from hard-coded application logic to shared, verifiable standards.

Read post

Published

Building the trust fabric for Agentic Systems

By this point in the conversation, it should be clear that agentic commerce isn’t really about agents. It’s about what happens when software is authorised to act in the real world — across platforms, organisations, and jurisdictions — and what that implies for trust, accountability, and scale.

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Why this matters
Why this matters now
Agentic systems are moving from experiments to production decisions
Platforms, payment providers, and regulators are already engaging on delegated authority
Early architectural choices will shape what scales — and what breaks — later
What you'll learn
What this session covers
How agent-driven commerce is emerging — and where it’s already showing up
The risks merchants and banks need to manage as this channel grows
Why existing payment and fraud systems weren’t designed for this shift
How trust signals can be used to verify identity, authority, and intent
What decisions organisations need to make when an agent attempts to transact

Who this is relevant for

Digital commerce and eCommerce teams
Payments and banking innovation teams
Fraud, risk, and compliance leaders
Identity, security, and trust infrastructure teams
Product and platform leaders exploring AI-enabled journeys
Webinar teaser
Watch the webinar session

At the conclusion of this series, MATTR Labs hosted a live session to explore:

What agentic identity means in practice
Where current systems strain
What “good” trust infrastructure looks like as these systems scale
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About
About MATTR Labs

MATTR Labs is MATTR’s hub of innovation, focused on emerging technologies core and adjacent to digital credentials.

Our work explores:

Future trust and identity models
Standards-based approaches to delegation and consent
Infrastructure required for regulated, real-world use cases

Our current experiment:

tools.mattrlabs.com

Credential tools, custom domain checker, decoder tools and more.
Contact MATTR Labs